Shipping policy

WHAT ARE YOUR SHIPPING POLICIES?

Once an order is placed, the order begins processing immediately. When we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date.

Domestic orders will be delivered within approximately 2-10 business days. International orders will be delivered within approximately 7-14 business days.

We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.

Some items sold by ILMAKIAGE.COM require special handling as specified by federal, state, and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.

WHAT SHIPPING OPTIONS ARE OFFERED IN THE US?

For all Try Before You Buy orders, the shipping fee is $5.90. For other, non-Try Before You Buy orders below $50, the shipping fee is $5.00. For all non-Try Before You Buy orders above $50, shipping is FREE. Please note that some US states and territories may be subject to higher shipping fees. Shipping fees are non-refundable.

Domestic orders will be delivered within 2-10 business days (estimated).

WHERE IS MY ORDER?

Tracking is available only once an order has shipped. Once your order is shipped, you will receive an email with a clickable tracking link and your tracking number..

Didn’t get it? Contact us and we’ll help you track your order..

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores..

HOW DO I TRACK MY ORDER?

Think your order is delayed or just want to check the order status?

Tracking your order is easy!

  • If you created an account at checkout, log in to your account and track from there.
  • No account? No problem. Check the shipping confirmation email for your clickable tracking number.
  • If you would like to create an account, use the email address associated with your order to log in! You will receive a link and any orders associated with this email will show up in your new account.

Tracking not working? Contact us and we will assist!